NAPERVILLE, Ill. – Jan. 28, 2020 – Nicor Gas is one of 18 utilities designated as a 2019 Utility Business Customer Champion among business customers, an annual honor given to electric, natural gas and combination utilities that exhibit exceptional performance in brand trust, service satisfaction and product experience.
As one of the top 18 utilities across the U.S., Nicor Gas continues to be an industry leader in business customer engagement and satisfaction, according to the latest Cogent Syndicated study by Escalent™, formerly Market Strategies International.
Nicor Gas obtained top-industry scores on the study’s Engaged Customer Relationship index, which provides a 360-degree performance review of the utility’s business customer perceptions and experiences. The business customers of Nicor Gas ranked the utility among the top five in the Midwest region.
“We hold ourselves accountable to our customers first and foremost,” said Pat Whiteside, vice president of Business Support at Nicor Gas. “We are pleased our customers recognize our efforts to provide them with sound business tools that make doing business with us easier. We will continue to identify better ways to serve our customers while striving to deliver on our promise of being the safest, most customer-focused and reliable natural gas service provider to our community.”
The Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Business study from Escalent, a top human behavior and analytics firm, looks at overall business customer engagement performance to measure how engaged customers are with their utility provider.
Escalent conducted the survey from among 14,000 utility business customers who responded to a web-based survey of the 76 largest electric, natural gas and combination utility companies across the country.
Overall, Business Customer Champions were credited with great business community outreach, more communication spending and being easier to do business with by customers, leading to greater utility-business customer relationships.
Nicor Gas is one of three Southern Company Gas local distribution companies that received the 2019 Utility Business Customer Champion designation.
About Nicor Gas
Nicor Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more than 2.2 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit nicorgas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states with approximately 700,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
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