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COVID-19 News and Information

As COVID-19 continues to impact communities across the country, we know it can be a stressful and even confusing time for many of our customers. Whether you’re a homeowner or trying to run your business, we want to make sure you have all the information you need to stay safe and healthy during this time. 

Here, you’ll find the latest COVID-19-related information regarding your gas service – all in one place.


Protecting Our Employees & You

We are currently taking all the necessary measures to keep our employees and customers safe. That means arming our employees in the field with protective gear, when necessary, and providing important screening questions before deployment—so we can ensure everyone’s safety while continuing to fuel homes and businesses. 

Let’s stay safe. 

We ask that you join our efforts to minimize COVID-19 exposure by practicing social distancing when our crews are working in your neighborhood, or inside your home. Together, we can and will get through this. 

See our press release >


Father And Son Playing Basketball On Driveway At Home

Keeping your family healthy, safe and comfortable.

Our lives are currently being disrupted in a multitude of ways. However, at Nicor Gas, we want to make sure your gas service is something that isn’t interrupted. Please find comfort in knowing that we’re here for you and doing everything we can to deliver safe, reliable natural gas to your home during COVID-19.   

Check out what we're doing for customer accounts >

Access available energy assistance funding

Make a payment arrangement through our My Account portal >

Change to contact-free bill pay & account management >

Take control of your bill by enrolling in our Budget Billing Plan >

Take control of your bill by being energy efficient >

Avoid utility scams >

Help a neighbor by making a gift payment >


Shot of a young woman using a digital tablet while working in a cafe

Helping refuel small businesses.

Small businesses play an important role in the health of our economy and our communities. And now more than ever, they need our help. Due to COVID-19, small businesses across the region are facing unprecedented economic disruption. At Nicor Gas, we are working to address their needs and help them navigate the resources available to refuel their business. 

Visit our Business Resource Center >

Check out what we're doing for customer accounts >

Make a payment arrangement through our My Account portal >


Young mother playing with baby daughter on footbridge

Giving back so we can all move forward.

In times of uncertainty, we must lean on our strength and the certainty of what we do know: giving back to the community and helping our customers the best way we know how. That’s why we have partnered with the Southern Company Gas Charitable Foundation and our other sister utilities to invest in local agency relief efforts throughout the communities we serve. 

See how we’re investing in our communities >

Visit COVID-19 Resources & Information Guide >