Customers are encouraged to know the location of their natural gas meter.
Nicor Gas advises customers to leave their gas meter on to maintain proper pressure in the gas piping within their homes or businesses and to prevent water from entering the lines should flooding occur. Most gas appliances have safety valves that shut off the flow of gas automatically if the pilot light goes out. Your natural gas service should operate uninterrupted throughout the storm. Only Nicor Gas or emergency personnel should turn the valve off. In cases of severe lightning, customers might want to unplug natural gas appliances to avoid possible electrical damage.
Customers are urged to report a natural gas emergency to the Nicor Gas 24-hour emergency response line at 888.Nicor4U (642.6748). The damage assessment and restoration process begins once the storm has passed, and it’s safe for our crews to proceed with gathering information and determining the extent of the service needs in the affected area
If your gas service was interrupted as a result of a severe storm, restoration time depends on when water recedes in flooded areas and customers’ homes and businesses are free of standing water, and when Nicor Gas personnel can safely enter homes and businesses, and appliances are easily accessible by technicians.