Complaint Process (Section 280.220)
While we hope we can always amicably work out any situation that may arise, customers may feel the need to escalate a complaint about Nicor Gas. To resolve a complaint, you must first contact us at 888.Nicor4u (642.6748) to try and resolve the issue with us, first.
Implemented April 2016
Commission Complaint Process (Section 280.230)
If you are unsatisfied with the resolution, you are free to contact the Illinois Commerce Commission’s Consumer Services Division at 800.524.0795.
If there is a dispute about your bill, you must pay the undisputed portion of your bill or an amount equal to last year’s bill. In addition, your service will not be disconnected for the duration of the investigation of the compliant. However, know that Nicor Gas can disconnect service at any time for safety reasons or in cooperation with civil authorities.
Implemented July 2015