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Due to system upgrades, the chat feature is temporarily unavailable. Our customer contact center is experiencing unusually high call volumes leading to long hold times.

Avoid the wait and choose from the list of residential and business self-service options on our Contact Us page. You can also email us at Please be assured we are working hard to reduce wait times and get back to you as soon as possible. We look forward to serving you!


Residential Billing & Payment Options

Piggybank Effective September 15, 2021, all debit and credit card payment fees are to be eliminated across all payment channels. As our system updates, fees will still appear, but we will automatically credit your bill within 6 weeks. No action is required.

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Community Action Agencies

Contact your nearest Community Action Agency to find out if you qualify for our energy assistance programs, what paperwork you need to bring to apply, and to arrange an appointment to meet with an agency representative.

Contact an Agency Near You

Online Billing Calculator

The Online Billing Calculator is currently under maintenance at this time. Please try again later.

Please click here for Charge Descriptions.

Fraud Protection

While it is often easy to identify Nicor Gas workers at a construction or work site, you may also see meter readers, leak surveyors and other field service representatives in your neighborhood as they go about our normal course of business.

Security and Privacy

At Nicor Gas, we are committed to protect your privacy. Nicor Gas uses secure socket layering (SSL) to encrypt your personal information, which is the industry standard for secure online transactions.

Your payment account is retained only for the payment of your Nicor Gas bill. Nicor Gas does not retain financial information for one-time payments without your permission.

In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under federal law, if someone steals your credit card or your credit card number, your liability is limited to fifty dollars ($50) regardless of the amount the perpetrator charges to your account.

Nicor Gas will use the information you give us to provide you with offers and promotions from the Nicor Gas family of companies or to provide you with your historical gas usage.

Need a payment arrangement? 

In addition to energy assistance programs, we offer flexible payment arrangements. 
Call us at 888.642.6748 to make a payment arrangement.