Open Access is a service offered by Nicor Gas and allows access your current (and with documented customer authorization, prospective) customer transcripts, statements and billing information.
For all Nicor Gas customers, you can request:
For transportation service accounts and groups only, you can request:
You can request this information in one of the two ways: Live or Batch mode. Live mode lets you process up to three queries at a time with the results displaying immediately. In Batch mode, you submit queries "batched" together and return later to retrieve and print your query.
The privacy of our customers' information is a top priority. There are 3 measures used to protect confidentiality.
As a Nicor Gas Open Access site user, you (or your employer) must currently possess customer authorization to receive any data requested. This authorization (i.e. agency agreement, letter from the customer, etc.) must detail the rights to obtain this data and be authorized by the customer.
Nicor Gas reserves the right to take any necessary audit steps it deems appropriate to ensure proper customer authorization has been obtained, including, but not limited to, requesting a copy of the customer's documented authorization, directly contacting the customer and more.
In the event Nicor Gas discovers any violation of the customer authorization rules outlined above or any other confidentiality policies, the violator (individual agent and agent's employer) agrees their rights to use Open Access are nullified and thus, agrees to immediately discontinue all current and future use of the site.