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Manage Your Account

My Account

Interested in better managing your energy usage and having the ability to self-enroll in billing and payment options?

Sign up for our online bill management and payment tool that allows you to:

  • Enroll in paperless billing, AutoPay and the Budget Plan. 
  • View your bill and payment history, natural gas usage and past meter readings. 

As of Oct. 1, 2021, the United States Postal Service initiated longer deliver times for first class mail from one to three days – to three to five days. Paperless billing is the ideal solution for customers to avoid any bill delivery issues.

Reading Your Meter

Nicor Gas automatically reads residential, commercial and industrial meters. This is possible due to meters that have been upgraded with two-way communications devices that enable meter reads to be obtained without the need for a field visit. A small percentage of meter reads are still obtained by a meter reader that visits your home or business notating the amount of natural gas you use and generating your utility bill. 

Find Out More

Customer Rights and Responsibilities

Nicor Gas is a natural gas utility regulated by the Illinois Commerce Commission (ICC). We are pleased to share that we’ve completed some changes and enhancements to our customer service processes and offerings as outlined in Illinois (or IL) Administrative Code Part 280. We worked closely with the ICC on the development of this document.

For questions about Administrative Code Part 280 or for all other questions, call 888.Nicor4U (642.6748) or read our Customer Information Packet.

About Part 280

Part 280, the rules and regulations of the Illinois Commerce Commission prescribing procedures governing eligibility for service, deposits, billing, payment, refunds and disconnection of service, is on file in the Commission offices and open to public inspection. Copies of Part 280 in the Spanish language are available for inspection at the offices and online.

Any employee will direct you to the place where you may inspect a copy of Part 280 and will direct you to personnel assigned the duty of providing information about Part 280.

Copies of Part 280 may also be reviewed and/or obtained at the Commission's offices at:

  • 160 North LaSalle Street, Suite C-800, Chicago, Illinois 60601
  • 527 East Capitol Avenue, Springfield, Illinois 62701 

View more information on the ILGA Website.

Why Use Natural Gas

Natural gas is American, abundant and affordable! It’s efficient, and the best energy choice for your family and the environment.

Read about the benefits of natural gas