Our customer contact center is experiencing unusually high call volumes leading to long hold times.
Avoid the wait and choose from the list of residential and business self-service options below. You can also email us at customercare@nicorgas.com. Please be assured we are working hard to reduce wait times and get back to you as soon as possible. We look forward to serving you!
Contact Us
Report a leak, odor, or emergency
888.Nicor4u (888.642.6748). We’re here 24 hours a day.
Talk with someone before I dig
Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Illinois dial 811 – or 800.892.0123. – to reach the state's one-call system, JULIE. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.
Switch to natural gas
Ready to switch to natural gas? Email SwitchNow@nicorgas.com or contact us at 800.730.6114, Option 6.
Find out about gas availability in my area
Visit Where We Are for more information.
Pay my bill
View your Billing and Payment Options.
Learn more about rebates
Find information about residential rebates on our Rebates page.
Stop service
Please visit this page and follow the given instructions if you want to stop your natural gas service.
Transfer my service
Complete this form to transfer your service.
Start service
To begin natural gas service at your home, please fill out the form at this link.
Find out about natural gas vehicles
Review our Natural Gas Vehicles page.
Get information about our company
To get general information about Nicor Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.
Contact Customer Service
We’re here to help our customers with any of their questions or concerns from 7 a.m. to 6 p.m., Monday through Friday. Reach us by phone at 888.Nicor4U (888.642.6748). Email our Customer Care Center at customercare@nicorgas.com. DO NOT email us regarding a possible leak or natural gas emergency, instead please call 888.Nicor4U (888.642.6748) away from the possible leak.
Chat via My Account
Follow this link to Chat via My Account.
Report a leak, odor, or emergency
888.Nicor4u (888.642.6748). We’re here 24 hours a day.
Talk with someone before I dig
Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Illinois dial 811 – or 800.892.0123. – to reach the state's one-call system, JULIE. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.
Switch to natural gas
Ready to switch to natural gas? Email SwitchNow@nicorgas.com or contact us at 800.730.6114, Option 6.
Find out about gas availability in my area
Visit Where We Are for more information.
Pay my bill
View your Billing and Payment Options.
Learn more about rebates
Find information about residential rebates on our Rebates page.
Stop service
Please visit this page and follow the given instructions if you want to stop your natural gas service.
Transfer my service
Complete this form to transfer your service.
Start service
To begin natural gas service at your home, please fill out the form at this link.
Find out about natural gas vehicles
Review our Natural Gas Vehicles page.
Get information about our company
To get general information about Nicor Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.
Contact Customer Service
We’re here to help our customers with any of their questions or concerns from 7 a.m. to 6 p.m., Monday through Friday. Reach us by phone at 888.Nicor4U (888.642.6748). Email our Customer Care Center at customercare@nicorgas.com. DO NOT email us regarding a possible leak or natural gas emergency, instead please call 888.Nicor4U (888.642.6748) away from the possible leak.
Report a leak, odor, or emergency
888.Nicor4u (888.642.6748). We’re here 24 hours a day.
Talk with someone before I dig
Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Illinois dial 811 – or 800.892.0123. – to reach the state's one-call system, JULIE. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.
Request a new service line
Ready to switch to natural gas? Email SwitchNow@nicorgas.com or contact us at 800.730.6114, Option 6.
Find out about natural gas vehicles
Review our Natural Gas Vehicles page.
Get information about our company
To get general information about Nicor Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.
Contact Customer Service
We’re here to help our customers with any of their questions or concerns from 7 a.m. to 6 p.m., Monday through Friday. Reach us by phone at 888.Nicor4U (888.642.6748). Email our Customer Care Center at customercare@nicorgas.com. DO NOT email us regarding a possible leak or natural gas emergency, instead please call 888.Nicor4U (888.642.6748) away from the possible leak.
Send us an Email
We welcome your questions and are eager to meet your needs. Please fill out this form to send us an email.
If you have a natural gas emergency or your gas service is interrupted, please do not email us. Call Customer Care at 1-888-Nicor4u (1-888-642-6748) immediately.
