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Nicor Gas building
Nicor Gas building

Due to system upgrades, the chat feature is temporarily unavailable. Our customer contact center is experiencing unusually high call volumes leading to long hold times.

Avoid the wait and choose from the list of residential and business self-service options below. You can also email us at customercare@nicorgas.com. Please be assured we are working hard to reduce wait times and get back to you as soon as possible. We look forward to serving you!

Contact Us

Report a leak, odor, or emergency

888.Nicor4u (888.642.6748). We’re here 24 hours a day.

Talk with someone before I dig

Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Illinois dial 811 – or 800.892.0123. – to reach the state's one-call system, JULIE. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.

Switch to natural gas

Ready to switch to natural gas? Email SwitchNow@nicorgas.com or contact us at 800.730.6114, Option 6.

Find out about gas availability in my area

Visit Where We Are for more information.

Pay my bill

Learn more about rebates

Find information about residential rebates on our Rebates page.

Stop service

Please visit this page and follow the given instructions if you want to stop your natural gas service.

Transfer my service

Complete this form to transfer your service. 

Start service

To begin natural gas service at your home, please fill out the form at this link.

Find out about natural gas vehicles

Get information about our company

To get general information about Nicor Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.

Contact Customer Service

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 6 p.m., Monday through Friday. Reach us by phone at 888.Nicor4U (888.642.6748). Email our Customer Care Center at customercare@nicorgas.com. DO NOT email us regarding a possible leak or natural gas emergency, instead please call 888.Nicor4U (888.642.6748) away from the possible leak.

Chat via My Account

Follow this link to Chat via My Account.
Please note - Due to system upgrades, the chat feature is temporarily unavailable. 

Report a leak, odor, or emergency

888.Nicor4u (888.642.6748). We’re here 24 hours a day.

Talk with someone before I dig

Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Illinois dial 811 – or 800.892.0123. – to reach the state's one-call system, JULIE. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.

Switch to natural gas

Ready to switch to natural gas? Email SwitchNow@nicorgas.com or contact us at 800.730.6114, Option 6.

Find out about gas availability in my area

Visit Where We Are for more information.

Pay my bill

Learn more about rebates

Find information about residential rebates on our Rebates page.

Stop service

Please visit this page and follow the given instructions if you want to stop your natural gas service.

Transfer my service

Complete this form to transfer your service. 

Start service

To begin natural gas service at your home, please fill out the form at this link.

Find out about natural gas vehicles

Get information about our company

To get general information about Nicor Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.

Contact Customer Service

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 6 p.m., Monday through Friday. Reach us by phone at 888.Nicor4U (888.642.6748). Email our Customer Care Center at customercare@nicorgas.com. DO NOT email us regarding a possible leak or natural gas emergency, instead please call 888.Nicor4U (888.642.6748) away from the possible leak.

Report a leak, odor, or emergency

888.Nicor4u (888.642.6748). We’re here 24 hours a day.

Talk with someone before I dig

Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Illinois dial 811 – or 800.892.0123. – to reach the state's one-call system, JULIE. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.

Request a new service line

Ready to switch to natural gas? Email SwitchNow@nicorgas.com or contact us at 800.730.6114, Option 6.

Find out about natural gas vehicles

Get information about our company

To get general information about Nicor Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.

Contact Customer Service

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 6 p.m., Monday through Friday. Reach us by phone at 888.Nicor4U (888.642.6748). Email our Customer Care Center at customercare@nicorgas.com. DO NOT email us regarding a possible leak or natural gas emergency, instead please call 888.Nicor4U (888.642.6748) away from the possible leak.

Send us an Email

We welcome your questions and are eager to meet your needs. Please fill out this form to send us an email. 

If you have a natural gas emergency or your gas service is interrupted, please do not email us. Call Customer Care at 1-888-Nicor4u (1-888-642-6748) immediately.