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Fraud Protection

Stop scammers by knowing their game

Your Personal Safety and Financial Security are Important!

By phone, online and in-person, scammers are getting creative. It’s up to all of us to be vigilant to keep our personal and financial information safe.

Nicor Gas and the entire Southern Company Gas family of companies are joining 130 U.S. and Canadian energy companies to expose the red flags of a scam and how customers can protect themselves.

In recent years, scammers have expanded their schemes into digital spaces, such as email and social media. Nicor Gas strongly encourages customers to be skeptical if anyone:

  • Threatens to cut off their natural gas service if payment is not made within a short timeframe
  • Requests that payments be made from a single method, such as a debit card, pre-paid card, or checking account
  • Claims they have overpaid and their banking account or credit card number is needed for a refund
  • Informs them of a need to vacate their home so that a meter or other natural gas equipment can be replaced
  • Suggests on social media that their bill will be covered by a charity after they make a partial payment by way of a wire transfer

Nicor Gas holds itself accountable to customers and communities it serves, which is why it reminds customers that it will never use aggressive or intimidating tactics to pressure them into making a payment toward their natural gas bill.

By phone: When a customer service representative contacts a customer by phone regarding the status of their account or to discuss payment, they will identify themselves as a Nicor Gas employee. To verify legitimacy, customers can request that the representative confirm information about their account that only they and the company would know, for example:

  • The date of their last payment
  • The amount of their last payment
  • Their account number

By email: We will never ask for account or credit card information in an email. Customers can safely access and make changes to their account information and payment methods using our My Account online portal.

Customers who suspect or experience fraud should contact local authorities, and then call the customer care center phone number listed on their billing statement. And, customers who want to confirm that a Nicor Gas representative is scheduled to perform work at their premise should contact our customer care center at 800-642-6748.

In addition, whenever a field service representative or one of our contractors visits a customer’s home or business, they will provide Nicor Gas identification. And, as an additional safety measure to protect our customers, anyone who signs up to receive our Keep Me Informed appointment status text messages can access a photo of the technician assigned to perform work at their property.

Follow Nicor Gas on Twitter, Facebook, Instagram, LinkedIn and join in the conversation #StopScams.

Employee Uniforms

We care about the safety and security of our employees and customers, which is why in 2018 our field employees began wearing company uniforms branded with our company name and logo.

Wearing a uniform allows customers to easily identify our employees as they work to provide clean, safe, reliable and affordable natural gas. In addition to navy work pants, field employees wear a variety of beige shirts, navy jackets and hats, all with the Nicor Gas logo. Even our neon yellow safety vests feature our name and logo.

Our employees will always provide Nicor Gas identification as well. If you’re concerned about work being done at your home or business, contact customer care at 888.Nicor4U (642.6748).

Instructions for completing the ID Theft Affidavit

Fill out the ID Theft Affidavit and submit via facsimile to 630.388.3863 or via US Mail to PO Box 190, Aurora, IL 60507. When you send the affidavit via US Mail, attach copies (NOT originals) of any supporting documents (for example, driver’s license or police report). Before submitting your affidavit, review the disputed account(s) with family members or friends who may have information about the account(s) or access to them.