Escalent recognizes Nicor Gas as a 2024 Business Customer Champion
NAPERVILLE, Ill. - Jan. 27, 2025 – Nicor Gas is one of 24 utilities designated as a 2024 Business Customer Champion by Escalent, a top human behavior and analytics advisory firm. Among the 24 outstanding utilities nationwide recognized for exceptional service and commitment to customer satisfaction, Nicor Gas has been honored for its dedication to building trust and fostering strong relationships with its business customers.
The Business Customer Champion designation is awarded based on comprehensive research and analysis conducted by Escalent. This recognition highlights utilities that have excelled in delivering reliable service, maintaining transparent communication and providing innovative solutions to meet the needs of their business customers.
“We are honored to be named a 2024 Business Customer Champion by Escalent,” said Meena Beyers, vice president of Business and Community Development at Nicor Gas. “This recognition demonstrates our commitment to providing outstanding service and support to our business customers and the industries we serve. We're dedicated to helping them meet their energy goals and grow their business which in turn equals economic growth in the communities we serve. By partnering with others and working together on various projects, we're able to spark innovation, create jobs and drive sustainable development.”
Business Customer Champions are selected based on having engaged customer relationship index scores in the top decile of the industry. Nicor Gas received a score of 817. This marks the third recognition for Nicor Gas from Escalent, as the company was also named as a Most Trusted Utility Brand among residential customers and a 2024 Utility Trusted Business Partner.
Across the country, 5.5 million businesses rely on natural gas, including the 195,000 commercial and industrial customers served by Nicor Gas. Since 2010, natural gas use by Illinois businesses has increased by more than 10% and remains the main fuel source used by manufacturers in the state. Choosing natural gas is an environmentally responsible way to get the reliability and performance businesses need as natural gas is a critical component to meeting consumers’ energy needs, ensuring grid reliability, maintaining a diverse fuel mix and supporting economic development in Illinois.
To learn more about natural gas for businesses, visit www.nicorgas.com/business.
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About Nicor Gas
Nicor Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO), and serves 2.3 million customers in more than 650 communities across northern Illinois. Ranked as a Crain's 2024 Best Place to Work in Chicago and Most Trusted Utility Brand by Escalent, Nicor Gas is fueling customer choice, innovation, economic growth and a sustainable energy future. Nicor Gas is committed to a goal of net zero emissions from its operations by 2050, and we are working to keep bills as low as possible as we continue providing access to safe and reliable natural gas. For more information, visit nicorgas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states with approximately 700,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
Media Contact:
Nicole Frett
nfrett@southernco.com