Nicor Gas is among nation’s most trusted utilities
NAPERVILLE, Ill. – August 5, 2024 – Nicor Gas has been named a Most Trusted Utility Brand among residential customers, according to a 2024 study by Escalent, a top data analytics and advisory firm. The recognition is based on a nationwide survey of more than 61,400 residential customers of the 142 largest U.S. utility companies to determine a Brand Trust index score based on consumer ratings across six factors: customer focus, community support, communications effectiveness, reliability, environmental dedication and company reputation.
"Nicor Gas is honored to be recognized by Escalent as a 2024 Most Trusted Brand. This distinction is not just a reflection of our commitment to excellence but a testament to the deep-seated trust and connection we've cultivated with our communities,” said Wendell Dallas, president and CEO of Nicor Gas. “The confidence of our customers is a reminder of the families and businesses who are at the heart of every service we provide. We dedicate this achievement to our loyal customers and our dedicated employees, who together make Nicor Gas not just a provider, but a true partner in every sense."
Nicor Gas joins the list of 33 utility companies that received the 2024 Most Trusted Brand designation for their industry-leading customer trust levels. According to the 2024 Cogent Syndicated Utility Brand & Customer Engagement™: Residential study from Escalent, higher investments in communication and more frequent messaging on preferred channels increase Americans’ trust in utility companies even though customers face ongoing inflation-related economic difficulties.
“The real advantage of the 2024 Most Trusted Brands is their expertise in crafting messages that reinforce the value proposition and strengthen customer awareness of satisfaction-driving benefits such as reliability, ease of service interactions, energy-saving programs and the ways the utility supports a clean environment,” said Suzanne Haggerty, director of syndicated research with the Energy team at Escalent.
In the past year, Nicor Gas has provided more than $48 million in bill payment and energy assistance to qualified customers and donated $5.4 million to 344 community nonprofit organizations that enhance the quality of life for the communities and customers we serve. To learn more, visit nicorgas.com/2023communityimpact.
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About Nicor Gas
Nicor Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more than 2.3 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit nicorgas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.3 million natural gas customers through its regulated distribution companies in four states with approximately 600,000 retail customers through its companies that market natural gas. Other businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
Media Contact:
Jennifer Golz
331-222-8716
jgolz@southernco.com