Bill Payment Assistance applications now open for seniors, customers with disabilities and children under six years old

NAPERVILLE, IL – October 12, 2023 – Applications are now open for the Bill Payment Assistance program for qualified residential customers who are over the age of 60, are disabled or have children under the age of six to receive financial assistance to pay their energy bills, without a need for a past-due balance or disconnection notice.

Bill Payment Assistance is a federally funded bill payment assistance program that helps low- and fixed-income families meet their energy needs during the winter heating season. These funds are delivered to qualified residential customers in a lump sum from the Illinois Department of Commerce and Economic Opportunity and do not need to be repaid.

To qualify for Bill Payment Assistance, a household’s combined income for the 30 days prior to application must be at or below 200% of the Federal Poverty Guidelines. For renters, heat and/or electric must be included in the rent, and rent must be greater than 30 percent of total income to be eligible for benefits.

Bill Payment Assistance enrollment for customers who are disconnected or are in imminent threat of disconnection will begin on Wednesday, Nov. 1. Open enrollment for all residential customers will begin on Friday, Dec. 1.

For eligibility and to apply, visit www.LIHEAPIllinois.com or call 877-411-9276 (WARM).

In addition to Bill Payment Assistance, Nicor Gas currently offers additional resources to help customers pay and manage their natural gas bill and save on energy costs:

• Sharing Program – One-time annual grants of up to $500 are given, with no requirement to be paid back, to qualified residential customers who meet the required income guidelines. These funds are administered by The Salvation Army and are funded through direct contributions from Nicor Gas’ customers and employees.
• Energy Aide Program – Provides qualifying households with a grant of up to $350 toward their past due balance and does not need to be paid back. Residential customers must be at or below 350% of the Federal Poverty Guidelines.
• Payment arrangements – Provides eligible customers with more time to pay past-due balances and brings their account current to avoid possible service disconnections. Customers can check their eligibility for a payment arrangement by visiting nicorgas.com/myaccount.
• Budget Plan – Helps customers with current accounts avoid unpredictable bills from month to month by evening out the seasonal highs and lows of their bills through a monthly budgeted amount. Owed monthly amounts may be adjusted every four months to ensure that payments are in line with actual usage and the price of gas. Customers can check their eligibility for the Budget Plan by visiting nicorgas.com/budgetplan.
• Energy Efficiency Program – Provides free home assessments, energy-saving products and incentives to help you save money and energy. Eligible income-qualified households may receive additional free services and equipment upgrades. Customers can call 877.866.4239 or visit nicorgas.com/saveathome.

To learn more about the above listed available bill payment assistance programs, visit nicorgas.com/energyassistanceinfo.

In addition, our Community Connection Center (C3), helps customers navigate all the above options, as well as basic need resources. Customers can contact the C3 team at nicorgas.com/CCC or self-serve online and answer anonymous questions to get recommendations by visiting the Community Assistance Navigator tool.