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Energy Assistance Programs for Residential Customers

We believe everyone has the right to clean, safe and reliable natural gas. You deserve peace of mind when it comes to paying your bill. If you’re experiencing financial hardship and aren't able to pay your bill, explore the available energy assistance funds through the below programs or agencies. For additional help understanding your options, finding the right grant or understanding your bill, please call (888.642.6748). We're here to help and support you.

Current Energy Assistance Information

For Nicor Gas-specific energy assistance programs, the most accurate and up-to-date information will always be here on our website. Below you will find details on a few of the programs we offer for residential customers. 

$1.2 million in bill payment assistance is available for qualified residential customers as part of Nicor Gas’ COVID-19 Bill Payment Assistance Program

Funding for Bill Pay Assistance is still available until the end of the year for first-time LIHEAP or Sharing customers. Eligible customers can receive up to $300 based on their account balance after their LIHEAP or Sharing grant has posted.

Funds available in the current COVID-19 Bill Payment Assistance Program provide grants up to $300 to customers who received LIHEAP or Nicor Gas Sharing Program grants. To be eligible for these grants, residential customers must be at or below 300% of the federal poverty guidelines, or about a monthly gross income of $6,438 for a family of four.

  • LIHEAP: Contact your nearest Community Action Agency to enroll in LIHEAP to obtain the one-time grant. Click here for more details.
    • The federally funded energy assistance program helps low- and fixed-income families meet their energy needs during the winter heating season. The program also has reconnection assistance, which offers an additional monetary benefit to LIHEAP customers whose service is disconnected. The program is open to all households with income up to 200% of the federal poverty guidelines, income guidelines are based on a sliding scale based on family size. For more information, or to locate a local application agency, call 877-411-9276 or visit
  • The Nicor Gas Sharing Program: Contact your local Salvation Army office to enroll in the Sharing Program to obtain the one-time grant. Click here for more details.


Additional energy assistance programs for Nicor Gas customers include:

  • Nicor Gas Sharing Program provides one-time annual grants to qualified residential customers. The program is administered by the Salvation Army and funded through direct contributions from Nicor Gas employees and customers who can make donations via their monthly gas bill payment.
  • Nicor Gas Energy Aide Program provides one-time grants up to $250 eligible residential customers with past due balances. The grants to not need to be repaid. 
  • Nicor Gas Budget Plan provides a convenient way for customers to plan for and pay their monthly natural gas bill. Customers pay a consistent amount every month for a 12-month period, allowing a credit balance to build up and help offset winter bills that may be higher due to increased natural gas usage.
  • Nicor Gas residential customers also can enroll in a 24-month deferred payment plan until July 31. The Nicor Gas website has more information about residential billing and payment options, additional assistance programs and resources.

United Way

Dial 211 to speak with a representative from the Illinois United Way Referral Center to learn about organizations in your area that have available assistance. You can also visit their website here to enter your zipcode and find your local contact. A map of service areas can be found here.

Energy Aide Program

The Nicor Gas Energy Aide Program provides qualifying households with monetary relief for their natural gas bills. Eligibility is based on several factors, including household size and income.

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Low Income Home Energy Assistance Program

Qualifying low-income households can receive assistance in one annual payment for energy bills. LIHEAP assistance does not need to be paid back.

Important: The annual enrollment period for LIHEAP opens September 1, 2021

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Percentage of Income Payment Plan

Through PIPP, eligible Nicor Gas customers pay a percentage of their monthly income to maintain utility service. The PIPP offers an affordable payment plan and a chance to eliminate past-due balances.

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Sharing Program

The Nicor Gas Sharing Program provides qualifying households with monetary relief for their natural gas bills. Eligible customers can receive a Sharing Grant of either $350 or $400. Elements of the Nicor Gas Sharing Program differ depending on age. 

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ClearPoint Credit Counseling Solutions

If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800.251.2227 (866.616.3717 for Spanish) or visit (Usted puede visitar la versión del español Idioma del sitio haciendo clic aquí.)

Illinois Home Weatherization Assistance Program (IHWAP)

Qualified low-income households can receive weatherization assistance to save energy and money. IHWAP helps income-qualified customers access affordable energy services and increase the quality and comfort in their homes. Free measures and upgrades may include:

  • Air sealing
  • Attic and wall insulation
  • Furnace repair and replacement

Eligibility depends on the combined household income of everyone living in the unit. Households with a combined income at or below 150% of the federal poverty level using State and HHS funds and those at or below 200% of the federal poverty level using DOE funding are eligible. Nicor Gas offers similar services for customers with income levels up to 80% of Area Median Income.

Contact the Community Action Agency for your area with any questions, to check if you’re eligible or to apply for assistance.

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