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Percentage of Income Payment Plan (PIPP)

Nicor Gas, in partnership with the Department of Commerce and Economic Development, offers the PIPP Program, which allows eligible customers to pay a percentage of their monthly income to maintain their utility service. The program is designed to provide customers with an affordable, level payment plan and a chance to eliminate past due balances.

PIPP eligibility criteria:

  • LIHEAP approved, at or below 150 percent of the federal poverty level
  • Natural gas space heat customer
  • Active residential customer

Income Guidelines

Family Size

150 %
30 Day Income

Annual Income































For families more than 18 persons add $522.50 to 30 day income or $6,270 to annual income for each additional person.

These figures are based on the 2017 Federal Poverty Guidelines published in the US Department of Health and Human Services in the Federal Register/Volume 81/Number 19/January 31, 2017. The state reserves the right to adjust these levels based on the availability of federal appropriations.

How do I enroll in the PIPP Program?
Eligibility verification and enrollment is done through your local Community Action Agency (formerly known as LIHEAP local offices).

Customer Benefits

Eligible customers who choose to sign-up for the PIPP Program will have the following benefits:
  • A level payment plan requiring a minimum monthly payment of 6 percent of the customers' gross monthly income.
  • The program will pay for the difference between the payment and the monthly bill amount up to $100 excluding any non gas service related charges.
  • As long as the monthly customer payment is received on or before the due date, the customer will receive a credit of 1/12 of their total arrears (past due payments) up to a maximum monthly amount of $83.33.
Customer Responsibilities
  • Initial application and annual recertification for the PIPP Program is conducted by the customer through their local Community Action Agency.
  • Customers must make their payment on time by the due date to avoid the risk of being removed from the program.
  • Customers will recertify eligibility each year and meet program qualifications. Zero-income clients must recertify their eligibility quarterly.
Frequently Asked Questions