CHICAGO (Nov. 16, 2021) – During the holidays, individuals falsely claiming to work for utilities have historically tried to take advantage of people’s busy, end-of-year schedules to scam families and businesses out of money and personal information.
To increase awareness of scams and scam attempts, the Better Business Bureau, along with representatives from ComEd, Nicor Gas, North Shore Gas and Peoples Gas, joined forces today to provide tips to help Chicago-area customers identify scams this holiday season.
Steve Bernas, president and CEO of The Better Business Bureau of Chicago and Northern Illinois states, “The number of reported scams generally rises with the holidays. Nationally, there has been an uptick in people claiming to be utility company workers over the past several years. In fact, they are scam artists who pose as utility workers and who usually target customers through door-to-door visits and phone calls.”
In recent years, scammers have gotten deceptively creative with increased calls, texts, emails and in-person tactics, contacting electric and gas customers asking for immediate payment to avoid service disconnection.
In a door-to-door scam, someone impersonating a utility worker will visit customers’ homes looking to get money and personal or account information. In some cases, the scammer will try to lure the customer out of their home so that another scammer can enter and steal their belongings.
While types of phone scams vary, they usually feature individuals posing as utility employees stating that a customer’s billing cycle has changed and payment is needed immediately, or that the customer’s account is past due and immediate payment is required to avoid disconnection of service.
According to the Federal Trade Commission, consumers nationwide reported losing more than $3.3 billion to fraud in 2020 – up significantly from $1.8 billion from 2019. Nearly $1.2 billion of losses reported last year were due to imposter scams.
Utility representatives weighed in:
ComEd, Nicor Gas, North Shore Gas and Peoples Gas are among 150 U.S. and Canadian energy companies that recognize Nov. 14-20 as Utility Scam Awareness Week, a weeklong annual campaign created by Utilities United Against Scams to raise awareness and help educate customers on the tactics used by scammers.
The Illinois utilities also remind customers that representatives of their companies always carry proper identification and never use aggressive or intimidating tactics to pressure them into making a payment, nor will they ask for cash or a customer’s personal or financial information.
Don’t Get Scammed
Customers can avoid being scammed by taking a few precautions:
Utility customers who suspect or experience fraud should hang up, delete the email or shut the door; then immediately contact local authorities, followed by a call to the utility’s customer care center phone number listed on their billing statement.
BBB of Chicago and Northern Illinois is a nonprofit organization that holds businesses to a higher standard and connect consumers with businesses they can trust. We have served both local Chicago and Northern Illinois consumers and trustworthy businesses for over 95 years. We help protect consumers from fraudulent practices in the marketplace and provide an extensive free database for consumers to see business ratings and reviews for research before they buy.
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 100 energy company with approximately 10 million electricity and natural gas customers – the largest number of customers in the U.S. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com and connect with the company on Facebook, Twitter, Instagram and YouTube.
Peoples Gas, a subsidiary of WEC Energy Group (NYSE: WEC), is a regulated natural gas delivery company that serves more than 878,000 residential, commercial and industrial customers in the city of Chicago. You can find more information about natural gas safety, energy efficiency and other energy-related topics at peoplesgasdelivery.com. Follow us on Twitter and Facebook @peoplegaschi.
North Shore Gas, a subsidiary of WEC Energy Group (NYSE: WEC), is a regulated natural gas delivery company that serves more than 163,000 residential, commercial and industrial customers in 54 communities within the northern suburbs of Chicago. You can find more information about natural gas safety, energy efficiency and other energy-related topics at northshoregasdelivery.com. Follow us on Twitter and Facebook @northshoregas.
Nicor Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more than 2.2 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit nicorgas.com.
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.3 million natural gas utility customers through its regulated distribution companies in four states with approximately 666,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
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