Effective September 15, 2021, Nicor Gas residential customers who meet the definition of “Low-Income Residential Customer or Applicant” and other eligibility criteria under Sections 8-201.7 and 8-201.8 of the Illinois Public Utilities Act will, upon submitting a properly completed request form and, if requested, any additional supporting documentation, receive waivers of deposits for service going forward. Effective January 1, 2023, such customers will also receive waivers of late payment fees.
Nicor Gas residential customers currently receiving Illinois LIHEAP (Low Income Home Energy Assistance Program) or PIPP (Percent of Income Payment Plan program) benefits under the Energy Assistance Act are automatically approved for waiver of deposits (effective September 15, 2021) and waiver of late payment fees (effective January 1, 2023) and therefore do not need to submit this request.
For other Nicor Gas residential customers to qualify for waiver of deposits (effective September 15, 2021) and waiver of late payment fees (effective January 1, 2023), (1) their household income must be 80% or less of the Area Median Income (AMI) for their county of residence; (2) their household income must be 150% or less of the federal poverty level; or (3) they must currently be enrolled in the federal Lifeline program. If you believe you meet this criteria, please complete the below request form.
You may view county-specific AMI information at this link: View county-specific household AMI information
If you do meet the eligibility criteria, we will credit the deposit to your account within two (2) billing cycles of our receipt and validation of your request as further described below, and we will waive late payment fees beginning January 1, 2023.
Submit the online request form below. Completed request forms will also be accepted via mail or fax.
Attention - Energy Assistance
P.O. Box 190, Aurora, IL 60507
The request form is available in a printable version here: Request for Waiver of Deposits and Late Payment Fees.
Waivers and return of deposit are not applicable to customers who have been identified as having benefited from tampering during the prior five (5) years.
Eligibility for these waivers and return of deposit does not qualify you for Illinois LIHEAP, PIPP, or any other utility financial assistance program. For information about these programs, please visit nicorgas.com/energyassistance.
Lifeline is part of the federal Universal Service Fund. It is available to eligible low-income consumers and provides a monthly discount on phone and/or internet service. More details regarding the Lifeline program can be found here.