NAPERVILLE, Ill. – Feb. 16, 2018 – Nicor Gas has been named as a 2017 Customer Champion in a recent Cogent Reports study conducted by Market Strategies International. The study named 49 utilities throughout the country as Customer Champions for building the industry’s strongest customer service, brand and product experience.
“Every day we strive to provide an outstanding customer experience in our commitment to deliver clean, safe, reliable and affordable natural gas to 2.2 million customers throughout Illinois,” said Melvin D. Williams, president of Nicor Gas. “We are proud to be recognized as a Customer Champion and will continue to earn the trust of our customers and our neighbors in the communities where we are privileged to live and serve.”
Nicor Gas earned an Engaged Customer Relationship score of 749 (on a 1,000-point scale), ranking second among natural gas utilities in the Midwest. The ECR is based upon 12 factors that span brand trust, product experience and service satisfaction performance, as rated in the 2017 Utility Trusted Brand & Customer Engagement™: Residential by Market Strategies.
“Our list of Customer Champions are the nation’s premier utilities in building strong and satisfying relationships with their customers,” said Chris Oberle, senior vice president at Market Strategies International. “Nicor Gas customers said in our research they appreciate not only Nicor Gas’ dedication to safe and reliable service, but also to becoming their trusted energy adviser.”
This recognition follows Nicor Gas’ ranking as a Most Trusted Brand in 2017 among residential utility customers, also by Market Strategies.
Now in its fourth year, the study is a web-based survey of nearly 60,000 residential electric, natural gas and combination utility customers of the 130 largest utilities in the U.S. (based on residential customer counts).
About Nicor Gas
Nicor Gas is one of seven natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more than 2.2 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit www.nicorgas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.6 million natural gas utility customers through its regulated distribution companies in seven states and more than 1 million retail customers through its companies that market natural gas and related home services. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit Southern Company Gas at www.southerncompanygas.com.
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