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Nicor Gas launches Community Connection Center to provide support beyond bill payment assistance

New offering will provide customers in need with information to contact organizations who provide access to housing, financial and food resources, along with energy assistance

NAPERVILLE, IL – April 7, 2022 –Nicor Gas is launching the Community Connection Center (C3), a new innovative, resource to help its customers with energy assistance payment options and other basic needs.

The C3 team is made up of skilled Nicor Gas employees dedicated to spending more time with customers to better help them contact organizations who specialize in assisting people gain access to energy efficiency, bill payments, housing, food, federal funding, and other essentials. The program was created in response to increased customer requests for assistance in the wake of rising prices for all goods and services that have been further strained by global conflicts.

“Our communities are facing challenging times as the costs of consumer goods and services continue to rise,” said John O. Hudson III, president and CEO of Nicor Gas. “As longtime members and a source of stability in the communities we serve, we at Nicor Gas understand and want to assist our customers in overcoming these financial hurdles. We have recruited talented employees with specific skills to offer more personal communication that is needed to better assist our neighbors who are struggling the most.”

The new C3 pilot program is designed to target customers who are experiencing extreme hardship to give them more detailed, personalized access to resources that can assist with both their monthly utility bill payments and other basic needs to help them stay safe, warm and healthy.

The C3 team will be focused on detailed communication about Nicor Gas assistance options and, when needed, can help connect customers with other community partners such as The Salvation Army and United Way.  

“C3 was designed by our Nicor Gas team to proactively guide customers to resources that can potentially help them save money and find the best organizations to help them right now,” Hudson said. “This is just one way that Nicor Gas is trying to go above and beyond the traditional customer service experience to ensure that no family in the Nicor Gas community is left behind.”

Nicor Gas residential customers interested in learning more about their options through this service can contact the C3 team by emailing: cccinfo@nicorgas.com or submitting an assistance request form at: www.nicorgas.com/CCC. A Nicor Gas representative will reach out directly to identify support options. Wait times for response will vary based on volume as this new program continues to evolve.

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Nicor Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more than 2.2 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit nicorgas.com.

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.3 million natural gas customers through its regulated distribution companies in four states with approximately 600,000 retail customers through its companies that market natural gas. Other businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com. 

 

Media Contact:
Allison Gregoire
470.733.2076
aegregoi@southernco.com