NAPERVILLE, Ill. – Nov. 18, 2020 – Today is Utility Scam Awareness Day. Nicor Gas is joining 130 U.S. and Canadian energy companies Nov. 16-20 for a weeklong campaign to expose the red flags of a scam and show how customers can protect themselves.
“Impostor scams cost consumers $667 million in 2019 alone, according to the Federal Trade Commission,” said John O. Hudson III, president and CEO of Nicor Gas. “With more customers conducting personal business online due to COVID-19 pandemic restrictions, this year it is particularly important that people know how to identify the signs of a scam.”
In recent years, scammers have expanded their schemes into digital spaces, such as email and social media. Nicor Gas strongly encourages customers to be skeptical if anyone:
Nicor Gas holds itself accountable to customers and communities it serves, which is why it reminds customers that it will never use aggressive or intimidating tactics to pressure them into making a payment toward their natural gas bill.
o The date of their last payment
o The amount of their last payment
o Their account number
Customers who suspect or experience fraud should contact local authorities, and then call the customer care center phone number listed on their billing statement. Customers who want to confirm that a Nicor Gas representative is scheduled to perform work at their premise should contact the customer care center at 888.Nicor4U (888-642-6748).
In addition, whenever a field service representative or one of our contractors visits a customer’s home or business, they will provide Nicor Gas identification. And as an additional safety measure to protect our customers, anyone who signs up to receive our Keep Me Informed appointment status text messages can access a photo of the technician assigned to perform work at their property.
About Nicor Gas
Nicor Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more than 2.2 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit www.nicorgas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states with 774,000 retail customers through its companies that market natural gas and related home services. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit Southern Company Gas at southerncompanygas.com.
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