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Nicor Gas supports customers during, after winter storms

Bill payment assistance grants and energy savings resources available

NAPERVILLE, IL. – Feb. 26, 2024 –  During the three coldest days of winter storm Gerri, when wind chills dipped below -30°F, Nicor Gas employees worked around the clock to ensure there were no major service outages during the weather event. During this time, Nicor Gas delivered 12.41 billion cubic feet (Bcf) of natural gas to its 2.3 million customers in Northern Illinois. Approximately 40% of this natural gas was delivered from Nicor Gas’ underground storage.

“Natural gas remains the clean, safe, reliable and affordable energy choice for our customers in Illinois,” said Wendell Dallas, president and CEO of Nicor Gas. “Utilizing our storage facilities can help ensure the price of natural gas is less affected by market variability, since we procure it before the heating season and store it for later use.”

According to the U.S. Energy Information Administration, heating homes using natural gas is estimated to cut down energy costs by more than 40% compared to electricity. The EIA also forecasts residential natural gas prices this winter will be about 21% lower than 2022.

To further assist customers when their personal energy use may be up, Nicor Gas offers bill payment assistance and bill management options, as well as energy efficiency tools to help lower their annual energy costs. Current available options to assist qualified customers, include:

  • LIHEAP – The Low-Income Home Energy Assistance Program is a federally funded bill payment assistance program that helps low- and fixed-income families meet their energy needs. For eligibility and to apply, visit or call 877-411-9276 (WARM).
  • Shield of Caring – Nicor Gas residential customers can apply for a grant of up to $250 a year through the Shield of Caring program, administered by The Salvation Army. Shield of Caring is an emergency assistance and homelessness prevention program that provides natural gas bill payment assistance and support for other basic needs, including housing and rental assistance, grocery packages and warm winter clothing. Residential customers with a household gross income in the last 30 days below 400% of the Federal Poverty Level can apply at
  • Sharing Program – One-time annual grants of up to $500 are given, with no requirement to be paid back, to qualified residential customers who meet the required income guidelines. Seniors and veterans approved for the program are provided an additional $150 grant. These funds are administered by The Salvation Army and are funded through direct contributions from Nicor Gas’ customers and employees.
  • Energy Aide Program – Provides qualifying households with a grant of up to $350 toward their past due balance and does not need to be paid back. Residential customers must be at or below 350% of the Federal Poverty Guidelines.
  • Payment arrangements Provides eligible customers with more time to pay past-due balances and brings their account current to avoid possible service disconnection. Customers can check their eligibility for a payment arrangement by visiting com/myaccount.
  • Budget Plan – Helps customers with current accounts avoid unpredictable bills from month-to-month by evening out the seasonal highs and lows of their bills through a monthly budgeted amount. Owed monthly amounts may be adjusted every four months to ensure that payments are in line with actual usage and the price of gas. Customers can check their eligibility for the Budget Plan by visiting com/budgetplan.
  • Energy Efficiency Program – Provides free home assessments, energy-saving products and incentives to help you save money and energy. Eligible income-qualified households may receive additional free services and equipment upgrades. Customers can call 877.866.4239 or visit ncom/saveathome.
  • Community Connection Center (C3) – Helps customers navigate all the above options, as well as basic needs resources. Customers can contact the C3 team at com/CCC or self-serve online and get answers to anonymous questions by visiting the Community Assistance Navigator tool.

To learn more about bill payment assistance programs, visit


About Nicor Gas
Nicor Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more than 2.3 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.3 million natural gas customers through its regulated distribution companies in four states with approximately 600,000 retail customers through its companies that market natural gas. Other businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit 

Media Contact:
Jennifer Golz